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Job Details


Requisition Number 17-0020
Post Date 2/10/2017
Title Engineering/Housekeeping Coordinator
Property Name The James West Hollywood
City West Hollywood
Part Time No
Shift Varies
Description

Opening in early 2017, The James West Hollywood-Sunset, ideally situated on the corner of Sunset and La Cienega, features stunning panoramic views of the Hollywood Hills and Los Angeles basin. With welcoming social spaces and a casually sophisticated aesthetic, The James West Hollywood will be infused with local culture and liberated touches inspired by the community it will call home.

 

The Engineering & Housekeeping Coordinator is responsible for assisting the Engineering and Housekeeping teams with their administrative needs and supporting the efforts of these teams as needed. As the coordinator, you will be responsible to provide clerical and administrative support for the Engineering and Housekeeping department, including computer input, filing, tracing, answering telephones, printing reports, maintaining departmental records/logs, and other functions needed.

Regular responsibilities include (but are not limited to):

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards including the inspection of guest rooms.

Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. • Anticipate guests’ needs, respond promptly and acknowledge all guests.

Maintain positive guest relations at all times.

Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. • Resolve guest complaints, ensuring guest satisfaction.

Monitor and maintain cleanliness, sanitation and organization of assigned work areas • Maintain knowledge of all hotel services/features and hours of operation.

Access all functions of computer.

Set up work station with necessary supplies and resource materials.

Complete supply requisitions and submit to Purchasing and/or Manager; stock office supplies upon receipt.

Print designated reports and distribute accordingly.

Update room status report.

Contact Floor Supervisor to resolve discrepant rooms.

Monitor and track status of out-of-order rooms; update accordingly.

Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work orders submitted.

Communicate departmental and guest needs as they arise with respective Housekeeping personnel by beeper.

Answer Housekeeping telephone within 3 rings, using correct salutations and telephone etiquette.

Document all guest requests for Housekeeping items/services and assign to respective personnel/ departments for completion. Follow up on guest satisfaction.

Issue Housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.

Establish and maintain filing procedures.

Type correspondence and reports as assigned.

Document pertinent information in departmental log book.

Review status of incomplete work and follow up actions with manager before leaving.

Perform additional duties, as assigned.

Requirements High School Diploma or similar
Strong customer service skills
Guest centric oriented
Strong Oral communication skills
Attention to detail
Planning and organizational ability
Able to exert up to 25 lbs of force occasionally and 10 lbs of force frequently.
Able to work nights, weekends and holidays when business needs dictates.
Able to work in fast paced, stressful environment.
Must have the ability to read, write and speak English.
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