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Job Details


Requisition Number 17-0036
Post Date 2/13/2017
Title Host/Hostess
Property Name The Benjamin
City New York
State NY
Part Time Yes
Shift Varies
Description

Essential Functions:

• Meets arriving customers as they enter restaurant with cordial greeting. Escorts to assigned tables, issues menus, and creates a rapport in order to accommodate special needs or requests.

• Familiar with OpenTable reservation system.

• Answers the phone at the host desk in a professional manner.

• Responsible for booking reservations, answering guest questions, and accommodating the guest’s needs whenever possible.

• Must have the ability to multitask.

• Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and side work duties. Checks the proper set-up of tables and seating prior to opening. Immediately reports in writing any maintenance or housekeeping discrepancies to management.

• Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.

•Assist with transporting beverages from cocktail tables or to the bar when seating guests transferring from that area to the Dining Room.

• Maintains a highly visible appearance in restaurant during entire shift by remaining at the host station and periodically circulating through the restaurant in order to assist servers and count open menus to aid the kitchen

• Responds to all customer requests and assess the efficiency of the operation for management.

• Wish guests a goodbye' and a great day' with a smile.

• Communicates effectively and genuinely with guests, team members and other departments.

 • Maintains a friendly and caring demeanor at all times in a fast-paced environment.

• Shows initiative and anticipates needs in job performance.

• Demonstrates team work; is dependable and productive.

• Able to find guest centric solutions.

• Professionally deals with situations and people, having conflict solution skills.

• Maintains a professional stylish image at all times within the company appearance standards.

• Follows guidelines as outlined in the Company Handbook.

Requirements

Required Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.

• Strong oral and written communication skills

• Attention to detail

• Strong customer service skills

• Knowledge about the area

• Computer Skills Interpersonal skills.

• Ability to get along with others and work as a team.

• Ability to handle a fast paced frequently changing environment.

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