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by Denihan Hospitality Group
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Job Details

Requisition Number 19-0003
Post Date 1/7/2019
Title Front Desk Manager
Property Name Gardens NYC
City New York
State NY
Part Time No
Shift Varies

Essential Functions:

• Updates / monitors daily payroll, ensuring all associates are punching in/out correctly

• Creates front office schedules for associates to present for approval to Assistant Director of Front office or Director of Front Office.

• Oversees Cash and Bank handling procedures with all associates on a daily basis and ensures adherence to company standards.

• Conducts Arrival and Departure audits in all areas of the Front Office.

• Assists Guests Service Agents as needed with unresolved problems which arise during the shift and takes a “hands on” approach with guest “check in” and “check out”.

• Provides updated room availability and rate information to guest service agents and other managers as directed.

• Ensures that housekeeping discrepancy reports are resolved.

• Generates variance report on rates, guests types and group and a credit limit report each shift.

• Fulfills any special requests and ensures special room assignments are completed for individual and group arrivals.

• Ensures all associates have completed their work prior to the end of the work shift, including checklists, cash drops, etc.

• Pre-Shifts arriving associates on daily information and any special instructions prior to the start of their shift.

• Ensures GSA Collateral duties list is complete.

• Prepares and participates in Coaching / Counseling process (Disciplinary Action Forms) for Assistant Director of Front Office or Director of Front Office to review and facilitate.

• Participates in preparing annual performance appraisals and in determining reasonable and equitable employee compensation.

• Promotes growth and development of associates by providing on going training.


Experience and Qualifications:

• College Degree

• Strong oral and written communication, decision-making, organization and leadership skills.

• Comprehensive knowledge of personal computers and various property specific applications, such as Epitome, Word, Excel, Outlook, Internet, Call Accounting/NEC, On Command, Key card and guest response systems

• Ability to perform effectively under high pressure/volume, self-motivated, high energy and enthusiastic

• Proven team leader or displays high leadership potential with a high level of energy and motivation.

• Results oriented with an emphasis on both individual and team accountability.

• Direct experience in front office operations.


• Previous management experience or leadership role.

• Fire Safety Certificate.

• Epitome knowledge.

• Fluency in one of the following languages: Spanish, French, Italian, Japanese or German.

• Hospitality Degree.


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