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Job Details

Requisition Number 18-0166
Post Date 12/3/2018
Title Assistant Director of Housekeeping
Property Name The Benjamin
City New York
State NY
Part Time No
Shift Varies
Major Duties and Responsibilities:

• Directs all hotel housekeeping and general maintenance activities for hotel.

 • Provides training for and maintains Safety and Security standard for equipment, supplies, personnel and work areas.

• Assures the quality of service for the hotel rooms, public areas and offices including any outlets leased or rented to third parties.

• Assigns housekeeping and general maintenance work loads for optimum service.

• Solves, rectifies and mediates all guest complaints and generates guest complaint report. 

 • Maintains housekeeping inventory control as it relates to equipment, supplies and uniform.

 • Submits requisition for needed supplies in line with forecast and budget and outside services for approval.

• Prepares and adjusts work schedules in accordance with staffing guidelines and labor forecasts and processes payroll accordingly.

• Facilitates the training and developments of all associates to hotel standards.

• Assists in resolving associate complaints and grievances. 

• Ability to consistently act in accordance with Company’s labor relation’s philosophy, strategy and procedures as well as the specific policies and procedures as set forth in the various collective bargaining agreements.

 • Acts as Director of Housekeeping in Director’s absence.



Experience and Qualifications:


• Minimum of two years as a Housekeeping Manager or above

• Experienced in managing an organized labor work force. 

• Results oriented with an emphasis on both individual and team accountability.  

• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.


• CLS Knowledge

• Front Office Management Experience

• Hospitality Degree


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