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Job Details


Requisition Number 18-0168
Post Date 12/3/2018
Title Front Desk Manager
Property Name The Benjamin
City New York
State NY
Part Time No
Shift Varies
Description

Assists in the Front Office operation by implementing and maintaining hotel service standards enabling the Front Office to deliver unforgettable guest service.

Updates / monitors daily payroll, ensuring all associates are punching in/out correctly

Creates front office schedules for associates to present for approval to Assistant Director of Front office or Director of Front Office.

Conducts Arrival and Departure audits in all areas of the Front Office.

Assists Guests Service Agents as needed with unresolved problems which arise during the shift and takes a “hands on” approach with guest “check in” and “check out”.

Ensures that the following activities are completed during the shift:

a. Housekeeping discrepancy reports are resolved.

b. Special room assignments are completed for individual and group arrivals.

c. Shift audits are complete and accurate.

d. Charges incurred during the shift are posted.

e. Rate changes are completed.

f. Special requests are fulfilled whenever possible.

g. “Zero the house” / Unexpected stay-overs are extended or checked out.

h. Same day after hours reservations are processed accordingly.

i. Key card system backup performed.

j. Assures credit check with credit limit report per SOP.

k. Variance report on rates, guest types and group codes completed.

l. Check-out/check-in is completed efficiently and orderly. Participates in preparing annual performance appraisals and in determining reasonable and equitable employee compensation. Prepares and participates in Coaching / Counseling process (Disciplinary Action Forms) for Assistant Director of Front Office or Director of Front Office to review and facilitate

Prepares and participates in Coaching / Counseling process (Disciplinary Action Forms) for Assistant Director of Front Office or Director of Front Office to review and facilitate.

Requirements

Experience and Qualifications:

College Degree. Hospitality Degree Preferred.

Prior front desk management experience, luxury preferred.

Proven team leader or displays high leadership potential with a high level of energy and motivation.

Results oriented with an emphasis on both individual and team accountability.

Desirable: 

Fire Safety Certificate.

Epitome knowledge.

Fluency in one of the following languages: Spanish, French, Italian, Japanese or German.

EOE

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