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Job Details

Requisition Number 19-0006
Post Date 1/8/2019
Title Guest Service Agent/Relief Night Auditor
Property Name Shelburne NYC
City New York
State NY
Part Time No
Shift Varies

Essential Functions:

• Assures that front desk is covered and maintained at all times.

• Reviews arrivals and departures for guest preferences to ensure customer satisfaction.

• Checks guests in and out of hotel and summons bellman or other assistance if needed.

• Informs or checks with housekeeping on checkouts, sleep outs, vacancies and service need of guests.

• Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, arranging car services, giving directions, etc.

• Responds and acts on guests complaints, service or security problems.

• Posts and adjusts charges and information on all folios and accounts and provides appropriate backup to Financial Services.

• Maintains and accounts for assigned cash bank and front office cash record on daily basis.

• Operates switchboard and handles telephone calls and wake up calls, as required.

• Receives and acknowledges reservation requests, cancellations and changes.

• Distributes mail, faxes, messages or packages to registered guests or hotel personnel.

 • Communicates guest requests and issues to the proper departments, (i.e. Housekeeping, RSC, Financial Services, etc) via the guest service recovery log.

• Performs other miscellaneous duties as required.


Experience and Qualifications:

• College Degree

• Previous experience in a customer service role

• Strong communication skills – both oral and written.

• Strong, positive and energized professional presence

• Proven team player and results oriented.


• Direct experience as a front desk agent.

• CLS knowledge.

• Hospitality degree.

• Fluency in one of the following languages: Spanish, French, Italian, Japanese or German.


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