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Job Details

Requisition Number 18-0158
Post Date 11/14/2018
Title Assistant Director of Housekeeping
Property Name James NoMad
City New York
State NY
Part Time No
Shift Varies

Major Duties and Responsibilities:

• Proactively strives to build positive working relationships through teamwork and clear communication resulting in win/win decisions.

• Ensures that all decisions and resulting actions are aligned with the hotel policy of 100% guest satisfaction producing a high level of service.

• Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience.

• Proactively participates in the comprehensive sales and marketing efforts.

• Directs all hotel housekeeping and general maintenance activities for hotel.

• Provides training for and maintains Safety and Security standard for equipment, supplies, personnel and work areas.

• Assures the quality of service for the hotel rooms, public areas and offices including any outlets leased or rented to third parties.

• Assigns housekeeping and general maintenance work loads for optimum service.

• Solves, rectifies and mediates all guest complaints and generates guest complaint report.

• Works closely with Front Office staff to ensure rooms are available when needed providing up to date room status report.

• Works closely with Maintenance to ensure guest room and all public areas are at peak operative levels.

• Works with outside suppliers and linen services as needed ensuring orders are issue free and in line with hotel standards.

• Maintains housekeeping inventory control as it relates to equipment, supplies and uniform.

• Submits requisition for needed supplies in line with forecast and budget and outside services for approval.

• Receives and confirms deliveries of supplies and services.

• Controls the distribution of all supplies

• Assists in Fire Safety Program as required.

• Prepares and adjusts work schedules in accordance with staffing guidelines and labor forecasts and processes payroll accordingly.

• Conducts and/or approves associates 90 day and annual performance reviews.

• Continuously evaluates the performance of Housekeeping staff and takes corrective action when necessary.

• Conducts interviews for all housekeeping positions.

• Facilitates the training and developments of all associates to hotel standards.

• Assists in resolving associate complaints and grievances.

• Communicates with other departments; Front Office, Maintenance, Banquets to ensure any outstanding guest issues have been resolved.

• Ability to consistently act in accordance with Company’s labor relation’s philosophy, strategy and procedures as well as the specific policies and procedures as set forth in the various collective bargaining agreements.

• Ensures that associates uphold all services, procedures and communication standards as outlined by Standard Operating Procedures.

• Administers required associate reference guide practices such as performance and aptitude reviews.

• Trains on and executes all applicable Standard Operating Procedures.

• Acts as Director of Housekeeping in Director’s absence.

• Leads and Directs daily and ongoing efforts of Housekeeping Management Team up to and including involvement in their professional development.

• Takes lead on key departmental projects as assigned by Director of Housekeeping and Assistant General Manager covering Guest Satisfaction, Associate Satisfaction, Productivity/Profitability, and Revenue.


Experience and Qualifications:


• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.

• Results oriented with an emphasis on both individual and team accountability.

• Experienced in managing an organized labor work force.

• Minimum of two years as a Housekeeping Manager or above


• Epitome knowledge.

• Fire Safety Certified.

 • Fluency in one of the following languages: Spanish, French, Italian, Japanese or German.

• Front Office Management experience.

• Hospitality Degree

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