This position assists the Store Manager with daily store activities and oversees the store operation in the absence of the Store Manager. The Lead Assistant Store Manager provides top quality service and assistance to customers; coaches store employees and works with the Store Manager to maintain a safe, cost-effective and profitable store. May cover weekend and other shifts for the Store Manager as assigned.
KEY ACCOUNTABILITIES: (partial list)
Provides excellent customer service and coaches store employees to provide excellent customer service in a courteous, friendly and attentive manner to ensure the customer has a pleasant shopping experience.
Covers weekend and other shifts for the Store Manager as assigned, locks and unlocks the store if necessary in mornings or at evening closings. May respond to vendor or charitable solicitations or refer to Store Manager if appropriate.
Supervises and directs the activities of store employees to ensure that store product areas (including gasoline, merchandise and food service) are stocked, rotated and displayed to ensure freshness, appeal and easy customer access.
Monitors overall store and property conditions; may notify Maintenance of equipment failure or maintenance/supply needs; performs or directs store employees to perform a variety of general housekeeping and routine equipment maintenance duties.
Maximizes sales and profitability by supporting sales promotions and product category initiatives and by controlling labor and material expenses.
Monitors and ensures that associates comply with company policies and procedures and government regulations for sales transactions and verification of eligibility to purchased age-restricted products.
Assists the Store Manager in hiring, training and developing employees. Assists with scheduling employees, assigning duties to store employees and providing input to performance reviews.
Keeps accurate cash, sales, food cost, payroll and inventory control records and accounts for variances. Assists with or completes banking functions, currency drops and daily deposits. Reviews and verifies employee paperwork and timekeeping records to ensure accuracy and completeness.
Serves as lead “go to resource” for proprietary food planning and execution.
Follows vendor check-in procedures and accounts for quality and quantity of merchandise received during vendor deliveries.
Performs other job-related tasks as assigned.
EDUCATION & JOB REQUIREMENTS:
- High school diploma or equivalent 1 -2 years of retail store or food service work experience or an equivalent combination of education, training and work experience.
- Knowledge of basic business and customer service principles including planning and organizing, resource management and leadership skills.
- Certificates & Licenses: Valid state motor vehicle operator’s license.
GREAT BENEFITS (All benefits are subject to certain eligibility requirements):
- Health Plans – Medical, Dental, Prescription, Vision , Employee Assistance Plan
- Financial – 401 (k) Savings Plan, Flexible Spending Accounts
- Life Insurance – Group Life Insurance, Accidental Death and Dismemberment, Spouse and Child Life Insurance
- Paid Time off – Vacation
Come join the ‘Roo Team at Kangaroo Express! Our application process may take up to 30 minutes to complete.