Job Details



Requisition Number 20-0044
Location Alafaya Ale House
Title To Go Specialist
Full/Part Time Part Time
Work Hours Flexible
City Orlando
State FL
Description

The To Go Specialist is responsible for representing Miller’s Ale House Restaurant by providing all To Go Guests with exceptional service that exhibits professionalism, attention to detail, sense of urgency and the desire to create a welcoming environment.  S/he will work directly with other Team Members to ensure that the Guests’ To Go experience exceeds their expectations.

  • Arrives to work on time as scheduled in full uniform
  • Utilize greetings and telephone etiquette when addressing and speaking with Guests via phone
  • Greet Guests and delivery drivers in a warm and friendly manner while also acknowledging all Guests that come within five feet
  • Follows the To Go steps of service as defined in the training materials
  • Provides the highest level of service by adhering to all Miller’s Ale House service standards
  • Works directly with other FOH Team Members to ensure all Guest needs are fulfilled in a timely manner
  • Ensures menu knowledge to address Guests’ questions, including food allergy issues, and ensuring order accuracy
  • Maintain neat and organized work areas to include proper food handling and sanitation of work areas
  • Ensures work areas are stocked and ready for the next scheduled To Go Specialists as well as cleanliness upon departure
  • Notifies management immediately of any potential issue with Guests, Team Members, and/or long ticket times
Requirements
  • Desire to provide exceptional service throughout the entire shift
  • Strong communication skills and the ability to work alone as well as with a team; in person and via telephone
  • Ability to multitask and work in a fast-paced environment
  • Basic reading and handwriting skills with ability to operate the restaurant point-of-sale software
  • Ability to work with numbers and handle cash
  • Must be a minimum of 18 years of age unless otherwise dictated by state law
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