Job Details

Requisition Number 17-0146
Post Date 2/14/2017
Title Surveillance Supervisor_Thistledown
City North Randall
State OH

Guest Service Requirement

At JACK Entertainment, we are a diverse group of team members who possess a friendly disposition, attention to detail and an unwavering dedication to superior guest service. JACK Entertainment is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority, and our team members are our most valuable asset. 


Position Summary

The Surveillance Supervisor reports directly to the Surveillance Manager.



Essential Functions

  • Protects assets and maintains integrity of the company using clandestine surveillance operations.
  • Supervises and trains Surveillance Agents according to standard operating procedures.
  • Observes and records any irregular activities as required.
  • Recommends policy changes to the Director of Surveillance.
  • Acts as a role model and always presents oneself as a credit to ThistleDown Racino and encourages others to do the same.
  • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
  • Must have a broad knowledge of games and casino rules, procedures and administration.
  • Knowledge of the laws and regulations affecting the casino industry is required.
  • Must be familiar with camera equipment and those methods of operation and recording as required.
  • Must know those methods of cheating games, and other related activities.
  • Must be able to identify those cheating methods and other irregular activities.
  • Must be able to get along with co- workers and work as a team.
  • Must present a well- groomed appearance.



Knowledge, Skills & Abilities

  • Must be able to maneuver to all areas of the casino.
  • Must be able to sit or stand for long hours observing numerable CCTV screens.
  • Must be able to work and maneuver in close quarters.
  • Must be able to see and also remember the specific details of incidents and persons.
  • Must be able to lift 20 pounds.
  • Must have the manual dexterity to operate the following equipment: Monitors, switches, computers, controllers and cameras.
  • Must be able to give court testimony when necessary and write detailed reports.
  • Must be able to bend, stoop, reach, kneel, make rational decisions when handling guests' demands in a fast pace environment.
  • Excellent vision (including peripheral) is needed to protect the games.
  • Must be able to read, write, speak, and understand English.
  • Must be able to respond to visual and aural cues.
  • Must be willing to work any day of the week and any shift.
  • Must be able to get along with co-workers and work as a team. 
  • Must present a well-groomed appearance.
  • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business


Education and Experience

  • High School diploma/GED required
  • 2 Years previous experience required
  • Excellent interpersonal, communication, team-building and problem-solving skills are required.


Required Certification/License  

  • Must be able to obtain an Ohio Lottery Commission license
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