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Team Manager, Military Assistance Team
Department: Military Tuition Assistance
Office Location: Charles Town, WV
Date Posted: September 7, 2018
Date Closing: Open Until Filled
Synopsis of Role:
The Military Assistance Team Specialist processes military tuition assistance forms, submits veteran’s benefits data to the department of veteran affairs (VA), and processes civilian tuition assistance forms within the targeted service level performance
goals set by the department. Advises, counsels, and effectively communicates information regarding benefits available to military and veteran student population. Performs position duties while maintaining compliance with the VA and department of defense (DoD)
regulations and policy and adhere to FERPA standards.
•Assists with the processing of all military and veterans educational assistance programs to include: military and civilian tuition assistance, veterans benefits (all chapters), and American Public University System tuition benefits.
•Maintains targeted service level performance goals as established by military assistance management.
•Advises and encourages student success and persistence via telephone and email communications within established deadlines.
•Provides informational resources and counseling to military and veteran students regarding educational benefits to include military tuition assistance, veteran’s benefits, employer benefits, and federal financial aid.
•Assists team members with prioritizing departmental work to be completed within established deadlines.
•Certifies all chapters of VA benefits, report progress of veteran and military students.
•Maintains communication with VA and military, and other third party representatives.
•Maintains awareness of compliance regulations and VA & DoD education policies in all aspects of processing student documentation.
•Contributes to the continued improvement of the Military Assistance Department through active participation in meetings, training, and professional development opportunities.
•Records student interactions and receipt of student documents.
•Keeps supervisors and peers aware of project status and completion as well as notable trends in student observation and interaction, in order for supervisors to assess initiatives or changes to current processes as needed.
•Other duties as presented, to support our staff and students.
Critical Skills and Competencies:
•Ability to adapt to and solve problems in an ever-changing environment.
•Ability to interact with students and staff in a professional manner.
•Ability to understand and apply Military Assistance Policy & Procedure in daily functions.
•Ability to multi-task & work independently.
•Ability to quickly learn new skills and processes associated with processing of military and veterans benefits.
•Intermediate computer & MS Office skills.
•Ability to be self-accountable for productivity.
•Problem solving and analytical skills.
•Attention to detail.
•Maintain departmental and individual production goals with an emphasis on quality output.
•Must be a team player with a positive attitude.
•Maintain flexibility in work requirements.
•Must be able to communicate effectively verbally and in writing
•Require minimum supervision and maintain a strong attendance record
•Contributes to the continued improvement of the military assistance department.
•Performs other duties as assigned.
Work Environment and Physical Demands:
•Standard office environment in Charles Town, WV.
•Ability to access high speed internet during office closures.
•Able to work more than 40 hours a week if needed.